New York City Mayor Eric Adams and New York City Department of Environmental Protection (DEP) Commissioner Rohit T. Aggarwala launched a temporary water bill amnesty program on January 30, 2023 to help New Yorkers save up to $150 million of interest when they pay their overdue water bills. The limited time program will forgive up to 100 percent of interest when customers pay a portion or all of their outstanding water bills. With nearly 200,000 customers owing a combined $1.2 billion in water bill charges to DEP, this program will help New Yorkers both clear their debt and save money, while ensuring that the city can continue to invest in and maintain the city’s critical water infrastructure.
For customers with a seriously delinquent balance of more than $1,000 for over a year, DEP will offer three amnesty options:
Customers who owe less than $1,000 are still eligible to receive amnesty on 100 percent of their interest if they pay their total bill. All customers who participate in the water amnesty program and leave a remaining outstanding balance will be required to enter into a payment agreement with DEP. Data shows that 85 percent of customers who set up a payment plan stay on it and successfully clear their debt.
To help low-income customers that already participated in New York State’s Low Income Homeowner Water Assistance Program (LIHWAP), DEP is offering up to an additional $30 million to assist these homeowners with forgiveness of up to $5,000 of their remaining delinquent balances.
The amnesty program, authorized by the New York City Water Board, will only run for 90 days, from Jan. 30, 2023 to April 30, 2023. Once it is over, DEP will begin aggressively pursuing enforcement actions against those accounts that are still delinquent and who have not taken advantage of the amnesty.
Amnesty look-up tool and bill pay: https://www.nyc.gov/site/dep/pay-my-bills/amnesty-program.page
To receive amnesty and confirm eligibility, or for more information, customers should visit DEP’s water amnesty website or call (718) 595-7000.