Building an Operational Plan, by NYC Department of Small Business Services

This course is part of the NYC Department of Small Business Services’ (SBS) five-course Introduction to Entrepreneurship series – SoHo Businesses

Building an Operational Plan

Many businesses fail not because of a bad business idea, but because there was no system that standardized, measured, and improved its operations. The goal of this course is to help you translate your business concept into an efficient operation that continuously improves and raises your bottom line. During this course, NYC Department of Small Business Services will help you:

• Learn about the value and components of a business operational plan
• Map your business’s processes, resources, and partners using a business model canvas
• Identify your critical processes, and alternative processes for them
• Define Key Performance Indicators (KPIs) and KPI goals for your business

This course is the third module in the NYC Department of Small Business Services’ (SBS) five-course Introduction to Entrepreneurship series. If you are a pre-startup, we recommend that you complete the first and second modules in this series – “First Step to Starting a Business” and “Creating a Business Idea that Works” – before taking this course.

Date And Time

This office is not accepting unannounced visitors. All SBS visitors are required to be registered for this workshop and must provide valid government-issued identification to gain entry. Thank you for your understanding.

See our news & events