Grab & Go Book Service with Mulberry St Branch NYPL

By Mulberry Street Branch NYPL

Oct 31  |  Community

We are now offering grab-and-go service at our Mulberry Street Branch. This service allows patrons to access a limited area of the library to return materials and pick up holds. Reserve your items online or by phone and select Mulberry branch for pickup. You’ll receive an email when your items are ready, and then you can head over for contactless pickup. Don’t forget your mask!

As part of The New York Public Library’s gradual reopening following our temporary closure due to COVID-19, we are pleased to announce that we are now offering Grab and Go service at 50 of our branches across the Bronx, Manhattan, and Staten Island – including Mulberry Street Branch.

Grab and Go is a contactless checkout and return service that allows patrons to pick up requested materials and return items at these open locations while maintaining a safe distance from each other and staff. Please note that our open branches are available for holds pick ups and returns only. At this time, we are not able to offer book browsing, public computer usage, public programs, or use of restrooms.

Check out the steps below to learn more about using the Grab and Go services. For more details, including finding your library card number, instructions on the hold process, or anything else, check out our FAQ.

Step 1: Check which NYPL locations are open for Grab & Go
(Mulberry Street Branch is officially open for Grab & Go service – Mulberry Street Branch NYPL

Step 2: Use our online catalog to request materials by placing a hold
• All materials must be requested ahead of time online or over the phone – Online Catalog HERE
• Use your library card number to login to your account and place holds on the materials you want.
• To place over-the-phone holds, call Ask NYPL (917-275-6975) or your chosen branch.
• There is currently no book browsing in branches.

Step 3: Wait for email notification that your materials are ready
• Do not go to the library for pick-up until you receive the confirmation.
• It can take several days or longer for materials placed on hold to become available
• Use your online account to check the status of holds you’ve placed and where they’ll be sent for pickup.
• Once available, your materials will immediately be checked out to you for easy contactless pick up

Step 4: Go to your library to pick up your item from the holds area
• Don’t forget to wear your face covering!
• Find your materials, organized by the last four digits of your library card number, in the designated area.
• There’s no need to ask librarians to check out your materials. Just grab them from the shelf—and go!
• Unclaimed items will be removed from the shelves and your account. You will not be held responsible for them at any point.

For returns: Materials can be brought back to any open location
• You can return NYPL items by leaving them in the marked returns bins at the branch.
• Please note that returned items will be placed in quarantine for 96 hours (4 days) before being recirculated, as per the latest guidance from safety experts.
• Remember, fines are suspended until at least January 1, 2021.

Know Before You Go
• Properly worn masks or face coverings are required
• Please follow all NYPL’s safety guidelines
• We are open for materials pickup and returns
• Sorry, there’s no browsing, computers, or seating at this time

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